What's important at the grocery store is just as important in engines or medical systems.

If the customer isn't satisfied, if the stuff is getting stale, if the shelf isn't right, or if the offerings aren't right, it's the same thing. You manage it like a small organization. You don't get hung up on zeros. Jack Welch

The power of social media is it forces necessary change. Erik Qualman

If you don't have collective agreements between unions and employers, governments have to legislate more. Jacques Delors

I send messages to the White House continuously. Mario Diaz-Balart

Robert Plant is one of the nicest people you'll ever meet, never mind rock star. He's so down to earth. Brian Setzer

I love 'Glee' so much. It just works - it's on the edge of ridiculous. Adam Garcia

I think Joan's advice would be: always know more than anyone else, always be discreet as possible. And never cry at work. Christina Hendricks

By drawing or exposing two or more patterns on the same bit of film I can create harmony and textual effects. Norman McLaren

I do not quote my own movies. I think I would be pretty insufferable if I did. Diablo Cody

Gemeoss

When you're writing, you're only a brain and some fingers, but drumming, you're involving all

four limbs, and you're hearing stuff and you're converting your ideas into physical motions, getting physical feedback from things you are touching - it's pretty cool. It's a really a nice contrast to writing. Michael Azerrad The work of artists is to find what's humanly possible - possibility's furthest reaches. Tony Kushner If you look at the way people behave at shows, icons are now musicians; they are the people that we worship. Grimes As much as I long for a sort of security and consistency sometimes, I do enjoy sort of being busted around. I really don't know what's happening sometimes next week, let alone this year. Matthew Macfadyen On Wall Street, fraudulent schemes tend to thrive during economic booms, and to blow up when times turn tough. James Surowiecki I want a guy who can clean my gutters and kill my spiders - who's simple yet layered. Kelli Garner Politics is the art of controlling your environment. Hunter S. Thomps...

You can make people feel valued or cared for by design alone. It's not purely

about money. It's about how we choose to value human experience.Thomas Heatherwick I do a big roast of Trump during my set now - which I clearly expanded on - because there's so much to make fun of him about now.Lisa Lampanelli A vaccine that prevented tuberculosis would merit a Nobel Prize, but it's just very difficult to develop.Tom Frieden I go through the same kind of situations as other people. I have to give that to people, because people have this facade, this mirage, this mirror about me.Tory Lanez The wild thing is that when I'm in the band, I can control my destiny with four other guys. As a composer sitting in the audience, you can throw good vibes at everybody, but you can't control anybody's destiny, so it's really unsettling.David Bryan I'm an actor, and I don't judge my parts.Swara Bhaskar As a competitor, you want to be out there in the fire with your teammates.Brock Osweiler We wish to be treated 'not as ordi...

I'm not handsome in the classical sense. The eyes droop, the mouth is crooked, the

teeth aren't straight, the voice sounds like a Mafioso pallbearer, but somehow it all works. Sylvester Stallone What we've seen this season is that if something that will enhance performance is available, some players will indulge... unless the penalty is an absolute deterrent. Michael Wilbon I think the reason why people love 'Downton Abbey' is because all the characters are given the same weight. Some are nice, some are not, but it has nothing to do with class or oppressors versus the oppressed. Julian Fellowes In the Seventies and Eighties we all had our fun, and now and then we went really too far. But, ultimately, it required a certain amount of clear thinking, a lot of hard work and good make-up to be accepted as a freak. Grace Jones When I worked in the White House for President Carter, we tried to do comprehensive tax reform and we made some progress, and other presidents have as well. David Rubenstein What brought me to L.A. was work! I moved to ...

My parents moved to American Samoa when I was three or four years old. My

dad was principal of a high school there. It was idyllic for a kid. I had a whole island for a backyard. I lived there until I was eight years old and we moved to Santa Barbara. Eric Stoltz If you accept the belief that baptism incorporates us in the mystical body of Christ, into the divine DNA, then you might say that the Holy Spirit is present in each of us, and thus we have the capacity for the fullness of redemption, of transformation. Thomas Keating My first name, Benjamin, dates back a thousand years earlier to Benjamin - Binyamin - the son of Jacob, who was also known as Israel. Jacob and his 12 sons roamed these same hills of Judea and Sumeria 4,000 years ago, and there's been a continuous Jewish presence in the land ever since. Benjamin Netanyahu I was cast in 'Thor' and I'm cast as a Nordic god. If you know anything about the Nords, they don't look like me but there you go. I think that's a sign of the times for the future. I think we will see...

Go out and find a copy of 'The Shrinking Of Treehorn' and its sequel, 'Treehorn's

Treasure.' Written by Florence Parry Heide and illustrated by the great Edward Gorey, master of the gothic and the macabre, these books are small masterpieces. Chris Riddell When I set up my first restaurant, I was so inspired by Wolfgang Puck, who is also based in L.A. and is now a good friend of mine, and the way he would engage with his customers and greet them personally. Nobu Matsuhisa A perfect weekend in London has to start on Friday night, by going to the theatre, the Donmar or the National. It's a cliche for an actor, but I enjoy going as much as possible. Helen McCrory I suppose most crime writing is urban. There's not a lot... certainly not in Australia, people don't often set books in the countryside. Peter Temple 'Revolutionary Road' is a fascinating study of the human condition of a fragmenting marriage and the torment that these two people put themselves through in their efforts to try and find happiness and try and stay together, actu...

Joy Division finished the 1970s on a high. Our debut album, 'Unknown Pleasures,' was doing

well; we'd just finished a hugely enjoyable and successful tour. The band's profile was higher than it had ever been, and it seemed to be growing by the day. Bernard Sumner I was inspired by my dad; he played trumpet in high school. Bria Skonberg I'd like to think that if I were in prison for a crime I didn't commit, someone would be trying to get me the hell out of there. Lisa Lutz I would never, ever call myself a createur or a designer. I'm more of an amalgamator or a D.J., taking two things that don't go together and making them go together. Nick Wooster In my whole career, all I wanted was acceptance from Kid Cudi. I don't care about nothing else! This dude saved my life. Travis Scott When a pointed question is beaten back with an attack or threat of, 'How dare you...' it's a reliable signal that deception is involved. Trump is a master at this. Pamela Meyer I've played a worrying number of orphans, children who have be...

I'm often asked where my nickname 'Kun' comes from. My parents says it

was a Japanese cartoon I used to watch on television when I was very young, set in the Stone Age, where the main character was a boy called Kum Kum, the little caveman. Sergio Aguero In actuality, 'Sammy's House' can and should be read as an entirely fictional comedy set in a fascinating political world. Kristin Gore When you shampoo your hair, you're trying to get the oil out of your roots, but you really want the rest of your hair to maintain its moisture. When you put coconut oil on the ends, the shampoo gets oil out of the roots, but also protects the ends. Blake Lively I make cameos in all my movies for no particular reason other than a joke. It's just a Hitchcock thing. Peter Jackson No matter how beautiful the theory, one irritating fact can dismiss the entire formulism, so it has to be proven. Michio Kaku The short story is very good at looking at shadow psychologies and how the system breaks down underneath. Sarah Hall I always had to wait...

I have ballet class every other day for two hours. And for 'Six Feet Under',

last week there was a sequence where I had to do a whole choreographed dance number, so I had four hours of dance practice every day. Michelle Trachtenberg Salman Rushdie, indeed any writer who abuses the prophet or indeed any prophet under Islamic law, the sentence for that is actually death. Cat Stevens I have always liked shows that have laughter in them. David Walliams People working in the private sector should try to save money. There remains the possibility that it may someday be valuable again. Norman Ralph Augustine The Roman Catholics must know as well as we do that 'Popery' when encouraged by government has always been dangerous to the liberties of the people. Lord George Gordon

The film I think was a good film for what it was designed for. It

was for kids. Unfortunately the critics slashed it before it even started but that is just the way the cookie crumbles. Justin Guarini All institutions have lapses, even great ones, especially by individual rogue employees - famously in recent years at 'The Washington Post,' 'The New York Times,' and the three original TV networks. Carl Bernstein I was obsessed with this idea that these things that you collect, they just say so much about who you are. I can't say it came from hard-nosed business analysis... It was just something I really want to see built. Ben Silbermann You are not going to get peace with millions of armed men. The chariot of peace cannot advance over a road littered with cannon. David Lloyd I definitely have a family. I have a boyfriend who has kids, and we do normal things every day, like get up and go to school. Eat breakfast, lunch and dinner. Tina Yothers When we talk about the healthcare crisis in America we've got to also ...

It's Toby Jones playing Alfred Hitchcock, not Alfred Hitchcock. We all felt that

his silhouette was crucial, so his nose and lips were crucial as well. We had to build it out a bit to get the silhouette. But, with my nose being so small within the proportion of my face, the first nose was too big. I felt like a nose on parade. Toby Jones I feel less alone when I read the books of Ratzinger. Oriana Fallaci I never was obsessive about anything I watched when I was a kid, except maybe 'The A-Team' and 'Airwolf'... And I loved 'Knight Rider' and then later 'Baywatch.' Benedict Cumberbatch I'm like a shark. I've got to be constantly moving. Kenny Chesney For behaviorist films, that's been much more useful - the change of technology - but for my kind of films, doing them on film is much better, because it's more beautiful. Michael Apted Even when I was in my 20s and at my most beautiful, I was never obsessed with my looks. I didn't dye my hair or wear make-up. Koo Stark A lot of times when you keep it ...